I would like to make it known to his bosses that Adam Arbour is a truly exceptional general manager. I first met him 2 years ago when I took my S500 in for service, at that time I believe he was the service manager. He was prompt, courteous, and all the other things one should be as a representative of Mercedes Benz. Last year I decided to purchase a new Mercedes and after delivery of the vehicle there were minor issues with the mBrace module in the car, Adam again did a great job. I noticed that he had moved into an office and his name tag said General Manager, I congratulated him on his promotion. I have no doubt that he is extremely busy with all his new responsibilities and that his time is now more limited in regards to minor matters at the dealership that his subordinates can handle. It is what happened most recently that prompted this commentary. About a month ago it was time for my A Service and I failed to remember his promotion, so I just called him directly and mentioned my service...he took care of the entire process himself. From fielding the initial call, to meeting me at the drop off and giving me the keys to the loaner car, to meeting me for the pickup and then calling me a couple weeks later to make sure everything was ok. In my opinion he went above and beyond when he could have easily transferred me to someone in the service department. He remembers small details of our prior conversations and brings them up later, which shows he actually listens to his customers. He puts on no airs and just gets the job done. He has earned my loyalty and I will make it a point to purchase all of my future Mercedes' from his dealership.
Mercedes-Benz Dealer in Indianapolis, IN
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